The VELUX® Warranty Promise
Industry-leading warranty coverage for every skylight we install.
At North Star Skylights, we install only VELUX products because they’re built to perform and backed by the most comprehensive skylight warranty in the industry. When you choose us, you’re getting a high-quality installation and peace of mind for years to come.
VELUX offers a limited warranty that covers materials, performance, and leak protection. Every skylight we install is eligible for this protection when installed according to VELUX standards—which we follow on every job.
The VELUX No Leak Promise
10 Years of Total Leak Protection
When you install a VELUX skylight with North Star Skylights, your product includes the VELUX No Leak Promise—a 10-year warranty directly backed by VELUX. It’s a commitment to performance, durability, and peace of mind, and it applies only when your skylight is installed using approved materials by a certified team like ours.
This is a major differentiator between skylights installed by certified professionals and those done by general contractors or DIY attempts.
What’s Covered
The No Leak Promise ensures:
- No water intrusion through the skylight unit
- No leaks between the skylight and roof deck
- No leaks at flashing connections—when using official VELUX flashing kits
This applies to both deck-mounted and curb-mounted skylights when installed on single-layer roofing systems, following VELUX instructions to the letter.
Why it Matters
Leaks are one of the biggest fears homeowners have when adding skylights. The No Leak Promise removes that concern by combining three layers of defense:
- Pre-attached Underlayment
- Aluminum Flashing System
- Factory-Sealed Skylight Frame
VELUX engineered this system specifically to withstand the freeze-thaw cycles, heavy rain, and snow loads common in climates like Minnesota’s. And when installed by a certified partner like North Star Skylights, it performs exactly as intended.
We’re Certified to Protect That Promise
North Star Skylights has been hand-selected by VELUX as an Authorized Servicing Dealer—a distinction awarded to only a small number of certified partners nationwide. This means we’re not only trained to install VELUX skylights to factory specifications, but also trusted to support them long after installation. Whether you need a warranty inspection, repair, or replacement, we’re here with expert service and direct access to the parts and documentation you need.
With over 75 years of innovation behind it, the No Leak Promise is an industry-standard, performance-tested commitment to homeowners—and a major reason why VELUX skylights consistently rank highest in customer satisfaction.
Other Warranty Coverage
Different components of your skylight carry different coverage terms. Here’s what’s covered:
Insulated Glass Seals
- If the insulated glass seal fails and causes internal fogging or film buildup: 20 years
- Models: FS, VS, VSE, VSS, FCM, VCM, VCE, VCS, and others
Laminated Glass Hail Protection
- Laminated glass skylights (double/triple-pane) are warranted against breakage from hail: 10 years (must be verified by the National Weather Service)
Blinds and Accessories
- Coverage: 5 years for most blinds, trim kits, and powered accessories
Material & Workmanship
Most VELUX products are protected against material or manufacturing defects:
- Skylights, roof windows, flashings: 10 years
- Acrylic and polycarbonate units (flat roof): 5 years
- Controls, motors, sensors, shades, remotes: 5 years
Sun Tunnel® Skylights
- Rigid tunnel reflection performance: 20 years
- General material/workmanship: 10 years
- Acrylic dome clarity:
- <4.0 Yellowness Index for 5 years
- <10.0 Yellowness Index for 10 years
What’s Not Covered
While the warranty is extensive, some exclusions apply:
- Improper installation by non-certified installers
- Damage from acts of nature (hail over 2″, floods, wind-driven rain through open vents)
- Condensation from humidity (not considered a leak)
- Aging or discoloration due to weather or environmental conditions
- Use of unapproved sealants or non-VELUX flashing kits
- Cosmetic issues or variations in glass that don’t affect performance
A full list of exclusions is available in the warranty document. If you ever have a concern, we’re happy to help clarify what’s covered.
How to File a Warranty Claim
If you believe your skylight is experiencing a covered issue, we recommend contacting us first. As a certified VELUX dealer and installer, we can help assess the situation and, if needed, guide you through the claim process.
VELUX may choose to:
- Repair the skylight
- Replace the affected unit or component
- Refund the purchase price (at their discretion)
Claims require proof of purchase or installation date. Keep your receipt or invoice on file for future reference.
Claims require proof of purchase or installation date. Keep your receipt or invoice on file for future reference.
VELUX Customer Service:
Phone: 1-800-88-VELUX
Email: velux.solutions@velux.com
Website: veluxusa.com/help/contact-us
Installed by Certified Experts. Protected for the Long Haul.
When you work with North Star Skylights, your skylight is installed correctly—using VELUX-approved materials, flashing, and certified methods. That means your installation is not only professionally done, but also eligible for full warranty protection.
This warranty isn’t just backed by us—it’s backed by VELUX, the global leader in skylight technology. And as an Authorized Service Dealer, North Star Skylights has been specially selected and trained by VELUX to provide expert support for their products, before and after installation.
Have questions about coverage or warranty terms? Let’s talk.
